Sales Terms & Conditions

These terms and conditions shall apply to all orders entered into between any end-user or any dealer of the Goods, whichever the case may be (“Buyer”), and Palmetto eBikes (“Seller”). These terms and conditions and any written Seller quotation form submitted to Buyer shall be collectively referred to hereinafter as the “Agreement.” Seller shall accept orders, sell Goods, and do business only upon these terms and conditions. Any additional or different terms in Buyer’s purchase order or other purchase documentation are deemed material alterations to this Agreement, and Seller hereby gives notice of its objection to them. The term “Goods” means all items sold and/or provided by Seller to Buyer, whether goods, materials, products to be manufactured and delivered, services to be rendered, or any combination thereof.  

Price.  If any written price quotation is given, such price quotation shall be good only for a period of fifteen (15) days from the date of such quotation. Thereafter, the price for Goods sold here-under shall be the Seller’s price in effect as of the date of shipment. Unless otherwise stated, all prices are F.O.B., the Seller’s county (or province) of business, unless otherwise stated, prices also do not include any federal, state, or local taxes or other governmental charges upon or with respect to the sale, purchase, manufacture, delivery, storage, processing, use, or consumption of any of the Goods provided hereby.  Prices are stated and payable in U.S. dollars. 

Cancellation. Buyer may not suspend or cancel orders placed with Seller, except with Seller’s prior written consent and then only if Buyer reimburses Seller for all losses incurred due to such suspension or cancellation, including without limitation, all incidental and consequential damages and expenses arising therefrom. Direction from Buyer to suspend or cancel any order may be treated as repudiation, making Buyer immediately liable for loss, expense and other damages sustained.

Delivery.  If the Goods involve the provision of services, title and risk of loss to such Goods shall pass to Buyer upon delivery of the services to Buyer.  In all other cases, title to and risk of loss for the Goods shall pass to Buyer upon delivery of the Goods by Seller to the common carrier for delivery.  If Buyer does not specify shipping instructions, Buyer hereby authorizes Seller to make shipping arrangements on Buyer’s behalf and Buyer shall be responsible for all costs and expenses associated therewith. All timeframes provided by Seller, whether verbally or in writing, are good faith estimates of the expected delivery date for the Goods. Seller shall use commercially reasonable efforts to fill Buyer’s orders within the time stated but in no event shall Seller be liable for any damages associated with Seller’s inability to meet any such timeframes or deadlines, including but not limited to incidental or consequential damages arising therefrom. 

Inspection & Acceptance.  Buyer shall inspect all Goods within five (5) days after receipt thereof. Buyer’s payment shall constitute final acceptance of the Goods and shall act as a waiver of the Buyer’s rights to inspect or reject the goods unless otherwise agreed.  If Buyer rejects any merchandise, Buyer must first contact Palmetto eBikes before returning any goods to Seller. Goods returned without contacting Palmetto eBikes will be refused.  Seller will not be responsible for any shipping costs, damages to goods, or any other costs or liabilities pertaining to goods returned without contacting Palmetto eBikes prior to return.  Seller shall have the right to substitute a conforming tender. Buyer will be responsible for all shipping costs to and from Buyer and repackaging costs, if any, if Buyer refuses to accept shipment.  If Goods are returned in unsalable condition, Buyer shall be responsible for full value of the Goods. Buyer may not return any special-order Goods. Any Goods returned here-under shall be subject to a restocking fee equal to 20% of the invoice price. 

Specifications.   Seller may, at its option, make changes in the designs, specifications or components of the Goods to improve the safety of such Goods, or if in Seller’s judgment, such changes will be beneficial to their operation or use.  Buyer may not make any changes in the specifications for the Goods unless Seller approves of such changes in writing, in which event Seller may impose additional charges to implement such changes. 

Limited Warranty. Palmetto eBikes warrants the frame and rigid fork of each new Palmetto eBikes branded bicycle to be free from defects in material and workmanship for a period of one year from the original date of purchase unless otherwise stated in the purchased product specifications. Original motor and installed battery are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase, unless otherwise stated in the purchased product specifications or invoice. Unless otherwise provided in the purchased product specifications or invoice the frame, fork, motor and installed battery of pre-owned products are warranted free from defects in material and workmanship for a period of three months from the original date of purchase.

Exclusion of other warranties. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities, including, but not limited to, failing to follow the owner’s manual or using the bicycle for commercial activities or in competitive events, such as bicycle racing, bicycle motocross racing, stunt riding, ramp jumping or similar activities, and training for such activities or events. Palmetto eBikes makes no other warranties, express or implied. All implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above. 

Limited Remedy. Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Palmetto eBikes. In no event shall Palmetto eBikes be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory. 

Force Majuere. Seller shall not be responsible for any delay in the delivery of, or failure to deliver Goods due to causes beyond Seller’s reasonable control including, without limitation, acts of God, acts of war or terrorism, enemy actions, hostilities, strikes, labor difficulties, embargoes, non-delivery or late delivery of materials, parts and equipment or transportation delays not caused by the fault of Seller, delays caused by civil authorities, governmental regulations or orders, fire, lightening, natural disasters or any other cause beyond Seller’s reasonable control. In the event of any such delay, performance will be postponed by such length of time as may be reasonably necessary to compensate for the delay.  

Assembly. If Buyer purchases any Goods that require assembly, Buyer shall, at its expense, make all arrangements and connections necessary to install and operate the Goods properly. Buyer shall assemble the Goods in accordance with any Seller instructions or recommendations and shall indemnify Seller against any and all damages, demands, suits, causes of action, claims and expenses (including actual attorneys’ fees and costs) arising directly or indirectly out of Buyer’s failure to properly install or assemble the Goods. 

Use of Goods. Buyer is responsible for using the Goods properly and safely following all required laws and/or as set forth in manuals and instruction sheets that may be furnished by Seller. 

Ebikes sold in Canada with motors in excess of 500 watts (in the US, in excess of 750 watts) are sold only for use on private property. Buyer is required by law to secure a license plate, obtain appropriate insurance and operate the ebikes with a valid driver's license, if Buyer plans on riding the ebikes in public roads, paths and other public property. where it is allowed by law. The Buyer herein undertakes to hold the Seller harmless from any  lawsuit, fines or public fees that may be imposed on the Buyer as a result of its failure to comply with the relevant laws.

Remedies. Each of the rights and remedies of Seller under this Agreement is cumulative and in addition to any other or further remedies provided under this Agreement or at law or equity.

Attorney’s Fees. In the event legal action is necessary to recover monies due from Buyer or to enforce any provision of this Agreement, Buyer shall be liable to Seller for all costs and expenses associated therewith, including Seller’s actual attorneys’ fees and costs. 

Governing Law/Venue. This Agreement shall be construed and governed under the laws of the State of South Carolina (for sales in Canada, under the laws of the Province of Ontario), without application of conflict of law principles. Each party agrees that all actions or proceedings arising out of or in connection with this Agreement shall be commenced, tried, and litigated only in the state courts sitting in Beaufort County, SC or the U.S. Federal Court where Beaufort County is located (for sales in Canada, in the courts of the Province of Ontario). Each party waives any right it may have to assert the doctrine of “forum non conveniens” or to object to venue to the extent that any proceeding is brought in accordance with this section. Each party consents to and waives any objection to the exercise of personal jurisdiction over it by courts described in this section. EACH PARTY WAIVES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW THE RIGHT TO A TRIAL BY JURY. 

Summary of Return Policy.  

• 5 Day acceptance period from date of delivery. Damage claims and order discrepancies will not be accepted after this time.
• You must contact Palmetto eBikes PRIOR to returning any materials.
• Returned materials must be received at Palmetto eBikes in new condition and in original packaging.
• Altered items are not eligible for return.
• Buyer is responsible for all shipping charges.
• A 20% re-stocking fee applies to all returns.

Palmetto eBikes makes every effort to ensure that our posted specifications, images, pricing and product availability are as correct and timely as possible. We apologize for any discrepancies that may occur. Palmetto eBikes reserves the right to make any and all changes deemed necessary in the course of business including but not limited to pricing, product specifications, quantities, and product availability.